Privacy Policy

Your privacy and data protection are our top priorities

Last updated: December 2024

Introduction

Kyros Flare Vinter Hotel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel or use our services.

Information We Collect

Personal Information

  • Contact Information: Name, email address, phone number, mailing address
  • Reservation Details: Check-in/check-out dates, room preferences, special requests
  • Payment Information: Credit card details, billing address
  • Identification: Government-issued ID for registration purposes

Usage Information

  • Website usage data and cookies
  • Service preferences and feedback
  • Communication records

How We Use Your Information

Reservations & Service

Process bookings, manage your stay, and provide requested services

Payment Processing

Secure payment processing and billing management

Communications

Send booking confirmations, updates, and promotional offers

Service Improvement

Analyze usage patterns to enhance our services

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • With your explicit consent
  • To trusted service providers who assist in operating our hotel
  • When required by law or to protect our rights
  • In connection with a business transfer or merger

Data Security

Encryption

SSL encryption for all data transmission

Secure Storage

Protected servers with limited access

Access Control

Strict employee access protocols

Your Rights

Under Canadian privacy laws, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Opt-out of marketing communications
  • Request a copy of your data
  • File a complaint with authorities

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. We use:

  • Essential Cookies: Required for basic website functionality
  • Performance Cookies: Help us understand how visitors interact with our website
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can manage cookie preferences through your browser settings.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Reservation data is typically retained for 7 years for accounting and legal purposes.

International Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information during such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: info@kyrosflarevinter.info

Phone: (604) 555-0147

Address:
1250 Mountain View Boulevard
Whistler, BC V8E 0T4, Canada

Contact Our Privacy Team